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    Frequently Asked Questions

General Frequently Asked Questions

Pets are part of the family, and that’s precisely how we welcome them at The Greenbrier. See our pet-friendly accommodations, pet-focused amenities, and full pet policy below.

Families traveling with pets will now find The Greenbrier a welcome addition to their travel itinerary. The Greenbrier welcomes guests with pets under the following parameters:
Pets are permitted in designated pet-friendly rooms for a $250 non-refundable pet fee per bedroom per stay ($350 for two pets). The pet fee includes deep-cleaning of each room prior to the next guest’s arrival.
Acceptable pets include cats and dogs weighing 30 pounds or less. Animals of any other species are not permitted on property.

The Greenbrier welcomes Service Animals at any time. In this case the weight limit and pet fee do not apply. Dogs whose sole function is to provide comfort and companionship do not qualify from this exemption under ADA guidelines.

Amenities provided for your pet include a luxurious bed, treats and water bowl.Pets are welcome to accompany their Owner around the grounds of The Greenbrier. Pets are not permitted in the restaurants or food-serving areas, in the pools or on the golf courses. Pets must be on a leash, in a carrier or held in arms.

Pets are not to be left unattended in a room at any time, unless kept in a travel carrier or cage.
Pet owners are responsible for any damage to the resort property or room. The Greenbrier reserves the right to remove any pet for improper behavior, including, but not limited to, excessive barking, biting, evidence of disease or urination or defecation in public areas.

Standard check-in is 4:00 pm, and standard check-out is 11:00 am. We understand travel plans may vary, so please let us know if you require special accommodations.

Yes, our dress code is an integral part of our resort experience and time-honored traditions. As guidelines vary between our many dining venues and activities, see our detailed dress code here.

Complimentary self-parking is available for guests at The Greenbrier. Valet parking is also available for a $31 per night fee.

Electric car charging is available at select locations via Blink charging stations at the prevailing Blink rate. Electric car charging through valet services is available while garage parked at an additional $31.

Yes, we offer a variety of packages and offers for group bookings and special occasions, including weddings, corporate events, and celebrations. Our dedicated event planning team will be happy to help create a personalized package tailored to your needs. Learn more about hosting an event at The Greenbrier.

The Greenbrier offers a wide range of amenities and activities for guests to enjoy — from championship golf courses and tennis courts to swimming pools and river fishing excursions. You’ll also enjoy access to The Greenbrier Spa, The Greenbrier Golf Academy, The Greenbrier Casino Club, and various guided tours and experiences.

Experience one of our resort’s newest traditions. Tuesday through Saturday nights at 10:00 pm, casino guests raise their glasses with a complimentary champagne toast as entertainers perform a choreographed dance to “The Greenbrier Waltz.”

Spa Frequently Asked Questions

To maintain our tranquil atmosphere, we request that all electronic devices be left in the provided lockers. Our environment is smoke-free.

Guests must be at least 16 years old for body treatments, massages, or hydrotherapy. Guests aged 6 to 15 can indulge in our Next Generation facial and nail services. Guests under 16 must be accompanied by an adult in the Relaxation Area. Childcare assistance is available for ages younger than six. In-spa childcare is not provided.

Alcohol is not served in the spa for safety reasons. We advise against alcohol consumption before or after spa/salon services. Services may be rescheduled or canceled for individuals who appear intoxicated.

To ensure guest privacy, we’re delighted to offer facility tours before opening or after daily services. Tours require advance arrangement. Contact +1 844-837-2466, option 5, extension 7745, or email [email protected] for appointments.

We recommend securing your spa appointments when booking your hotel stay. While making appointments, feel free to mention your provider’s gender preference. Our team strives to accommodate requests based on staff availability. Call +1 844-837-2466, option 5, extension 7745, or email [email protected] for appointments.

A 24-hour notice is requested for cancellations to avoid charges. Packages are non-refundable.

We provide comfortable robes and slippers for you to change into before your treatment. You’ll have a private space to change and prepare for your spa experience. During the treatment, you’ll be appropriately draped with towels or sheets during the treatment to ensure your privacy and comfort.

Casino Frequently Asked Questions

Absolutely! The Casino Club at The Greenbrier frequently hosts live entertainment events to enhance your casino experience.

No, The Casino Club at The Greenbrier is a non-smoking facility.

Applying for casino credit at The Greenbrier is simple. Download this credit application form and complete it. Once you’ve filled out the form, you can return it via email to [email protected] or by fax at 304-536-7858. Our team will review your application and provide you with further details.

Yes, The Casino Club at The Greenbrier offers a loyalty program for guests. By joining the Players Club, you can earn G-Rewards while playing, which can be redeemed for extraordinary experiences throughout the resort.

There is no entrance fee required to access The Casino Club at The Greenbrier. Guests are welcome to enjoy the casino’s offerings without any additional charge.

Before 7:00 pm, please wear resort attire, which may include collared sports shirts, sweaters, slacks, walking shorts, and well-kept denim in a dark shade. After 7:00 pm, denim is not permitted, and jackets are required for gentlemen.

The Casino Club at The Greenbrier is an adults-only experience limited to guests age 21 and older. If you’re traveling with children, we’re pleased to offer in-room babysitting services so guests can enjoy a parents’ night out.

The Casino Club at The Greenbrier features a variety of games, including slot machines, table games such as blackjack, roulette, craps, and poker. Whether you’re a seasoned gambler or new to casino gaming, you’ll find your perfect fit.

Golf Frequently Asked Questions

Yes. Whether you’re a beginner without clubs or simply prefer to travel light, we provide rental equipment free of charge for those attending The Greenbrier Golf Academy.

While the extent of improvement varies among individuals, it’s common for our students to experience substantial progress. Some participants have seen their handicap decrease by ten shots or more.

Not at all. While our golf school curriculum is designed for group instruction, it’s delivered individually. This means it’s equally valuable for intermediate to advanced players looking to refine their skills or gain new insights.

Absolutely. The Greenbrier Golf Academy is an excellent choice for individuals of all skill levels, including those who have never played golf. Our curriculum caters to a wide range of abilities, and our welcoming environment, combined with personalized instruction, ensures that even beginners feel comfortable and well-supported as they embark on their golfing journey.

Yes! The Greenbrier Golf Academy proudly welcomes participants of all genders, and we’re thrilled to see a growing number of women embracing the program. Currently, around 40 percent of our students are women, reflecting our academy’s inclusive and diverse nature.

Certainly. Our program is tailored to accommodate golfers of all ages and abilities, including senior players. The instruction is delivered individually, ensuring students can progress at their own pace. Seniors are welcome to take breaks and rest as needed, providing a comfortable and enjoyable learning experience.

At The Greenbrier Golf Academy, we steer clear of generic teaching approaches. Your lessons will be meticulously tailored to your unique needs, ensuring you receive highly individualized instruction that meets your requirements.

Event Frequently Asked Questions

For the safety of your guests and to ensure a successful event, The Greenbrier reserves the right to relocate any scheduled outdoor event indoors due to inclement weather or undesirable weather conditions. This will be determined based on the most up-to-date local weather forecast.

Decisions to move events inside will be made by the following deadlines:

  • Breakfast: Evening Prior
  • Lunch: Evening Prior
  • Dinner: Noon Day of Event

Since 1923, Gillespie’s Flowers & Productions has been The Greenbrier’s florist and event decorator. For your special event, Gillespie’s Flowers & Productions will create beautiful and memorable custom designs reflective of your style. Should you wish to bring in any outside floral or design teams, there will be a $5,000 vendor walk fee.

The Greenbrier is proud to offer the services of our entertainment professionals. Our team will assist you with selecting the entertainment for your wedding events from a variety of talented musicians.

Your wedding planning process consists of two meetings with your wedding manager. The first planning meeting traditionally takes place within six to eight months of your wedding date. At this meeting, you will meet with your wedding planner, design team, and Culinary Department to begin planning your special day.

Three months before your wedding date, a complimentary menu tasting will be provided for the couple and wedding hosts. Planning meetings and menu tastings must be scheduled on a weekday between 10:00 am and 4:00 pm at least one month before the wedding date.

The use of any outside vendors, including but not limited to photographers, videographers, entertainers, and event designers, must be approved by your wedding manager. Should you contract an outside vendor, the vendor must adhere to The Greenbrier’s rules and guidelines. Applicable fees may apply.

If you wish to hire an outside wedding planner, your wedding manager must speak with them before the wedding planning process begins. Your wedding manager will outline each planner’s roles, the items and services allowed to be brought into The Greenbrier, and what items and services The Greenbrier must handle. All food and beverages must be prepared and supplied by The Greenbrier. Should the outside planner require additional storage space, this must be added to the function space contract for your wedding events.

Once a request is made to protect space and guest rooms, the resort will, in good faith, tentatively secure function space and guest rooms for up to five days with no deposit. At the end of five days, we will either release the space or move to contract.
At the time of contract, a 25% deposit of the expected wedding package revenue will be required. The Greenbrier will collect your remaining deposits on a 30, 60, 90 pay period with 100% of your expected food and beverage revenue paid 30 days before your event.

No, The Greenbrier is the only licensed authority to sell or serve wines, liquors, and other beverages for consumption in our function spaces.

We agree to allow for a 10% reduction in the anticipated food and beverage minimum outside of 45 days before the arrival. If the food and beverage revenue falls below the minimum guarantee, liquidated damages will apply.

The Greenbrier requests that you select menus and confirm details of all food and beverages (including wedding cake décor and flavor) no less than 45 days prior to your program dates to ensure the availability of your menu options. For budget purposes, please consider a 22% service charge, 9.75% Historic Preservation Fund, and 6% West Virginia State Sales Tax.