Spa > Spa Policies

Spa Policies

The Greenbrier Spa has long been one of the resort’s most popular amenities. For nearly 250 years, guests have been attracted to The Greenbrier’s sulphur springs and the natural benefits of the mineral waters remain at the heart of The Greenbrier Spa experience.

Experience Ultimate Tranquility

With a focus on hydrotherapy and the use of mineral-based products indigenous to the area, The Greenbrier Spa provides both relaxing and therapeutic treatments.With today’s finest products and equipment, meticulous attention to detail and the hospitality and service for which the resort has always been known, the Spa focuses on revitalization and relaxation.

Scheduling Appointments

We strongly recommend that you reserve your Spa appointments at the time of booking your hotel reservation. When scheduling your appointments, please mention if you have a strong preference for the gender of your provider. We will make every effort to honor your request, based on staff availability. Call 866-311-4163 to make a reservation or dial 7745 inside the resort.

Age Requirements

Age RequirementsIn order to experience any body treatments, massages or hydrotherapy, we require our guests tobe a minimum of 16 years old. Younger guests (6-15) are welcome to enjoy our Next Generationfacial and nail services. All guests under the age of 16 must be accompanied by an adult in theRelaxation Area. The Greenbrier Concierge is available to assist with child care for those youngerthan 6 years of age. Our Spa Team is not able to assist with in-Spa childcare

Arrival to the Spa

To maximize your experience, please arrive 20 to 30 minutes prior to your first scheduled appointment. Take that time to relax and enjoy your surroundings. Late arrivals will not receive an extension of scheduled treatments, and the same treatment price will apply. It is suggested that you have a light meal or snack prior to most Spa services.

Medical Concerns

We encourage you to disclose to your therapist any pertinent health conditions that may affect your Spa experience. For individuals expecting, we require a doctor’s authorization prior to massage and body services.

Spa Attire

Complimentary use of robes, slippers and lockers is provided for all Spa guests during theirtime at the Spa. Our treatment staff is professionally trained in proper draping to ensure yourmodesty is never compromised

Steam and Sauna

Use of the steam and sauna facilities is complimentary with your Spa service on the day of your service. The Greenbrier Spa offers a steam room, sauna and lounge area that are gender specific. Daily access passes may be purchased. This does not include hydrotherapy services.


We offer assorted fruit, snacks, juice, water and peach tea for your enjoyment in the Spa. Food is available from the In-Room Dining menu to be delivered to and consumed in the Indoor Pool area

Alcohol & Spa Services

For safety reasons, alcohol is not served in our Spa. We do not recommend consumption of alcohol before or after any spa/salon service. The Spa reserves the right to reschedule or cancel services for those who appear to be intoxicated.


In order to preserve our peaceful and tranquil atmosphere, we ask that you leave all electronic devices in the provided locker. We are a smoke-free environment.


For your convenience, a 20% service charge will be added to all Spa services.

Facility Tours

To ensure the privacy of our guests, we would be delighted to give you a tour of our facility prior to opening or upon conclusion of services daily. Tours must be arranged in advance. Please call (855) 453-4858, option 5, extension 7745 or Email ( for spa appointments.

Cancellation Notice

A 24-hour notice is requested to avoid charges for cancelled services. Packages are non-refundable.

Spa Boutique

Now you can re-create your Spa experience right at home. Upon completion of your treatment,our Spa Therapists will share with you information on the products used. Many of these productsare available for purchase at our Spa Boutique.


*All services are subject to 6% WV State Sales Tax, 9.75% Historic Preservation Fund & 20% Service Charge.

Please call , option 5, extension 7745 or Email for spa appointments

We strongly recommend that Spa, MedSpa and Clinic appointments be arranged when booking your room. If you have a request as to the gender of your provider, please mention this at the time of reservation as we schedule our services with the first available provider. Please note that once appointments are made, 24-hour cancellation notice is requested to avoid charges.