Resort Policies

Resort Policies at The Greenbrier

 

Check-In / Check-Out

Check-In Time: 4:00 p.m.
Check-Out Time: 11:00 a.m.
 

Third or Fourth Party Occupancy

A fee of $50 per person, per night applies for additional guests 18 years or older.
 

Deposit Policy

The Greenbrier deposit requirement is equal to one night's room and tax charges.  When requesting reservations, please note arrival and departure dates carefully. Late arrival or early departure will cause forfeiture of deposit, unless cancellation or changes are made fourteen (14) days in advance. All major credit cards are accepted to secure your reservation.

Deposits for holiday reservations (Thanksgiving, Christmas and New Year's) are refundable up to 30 days prior to arrival. Holiday deposits are non-refundable within 30 days of arrival.
 

Resort Fees and Taxes

Daily Resort Fee: $39.00 per room, per night
West Virginia State Taxes: 6% sales tax & 3% occupancy tax

Valet Parking: $20.00 per night

 

Historic Preservation Fund (HPF)

A Historic Preservation Fund of 6.5% is collected to preserve and protect landscapes, buildings, and amenities that have played a meaningful role in The Greenbrier’s past while carefully planning the continuous improvement for the future. learn more
 

Dress Code Policy

The Greenbrier enjoys the pleasure of hosting guests from all over the world.  Throughout our 235-year history, many traditions have been established to make the visits of all our guests their most memorable experiences.  The Greenbrier's Dress Code distinguishes the resort and is an important complement to the standards our guests expect and deserve. dress code
 

Pet Policy

Families traveling with pets will now find The Greenbrier a welcome addition to their travel itinerary. The Greenbrier welcomes guests with pets under the following parameters:
  • Pets are permitted in designated pet-friendly guesthouses for a $150 non-refundable pet fee (per stay). The pet fee includes deep-cleaning of each guesthouse prior to the next guest's arrival.
  • Acceptable pets include cats (de-clawed only) and dogs weighing 30 pounds or less. Animals of any other species are not permitted on property.
  • The Greenbrier welcomes Service Animals at any time. In this case the weight limit and pet fee do not apply.
  • Amenities provided for your pet include a luxurious bed, food and water bowls.
  • Pets are welcome in guest houses and on the North Lawn and surrounding areas. Proper clean-up and disposal of pet waste is required. Pets are not permitted in the main buildings, pool areas, or golf courses including Valley View Trail.
  • When outdoors, pets must be on a leash, in a carrier or held in arms.
  • Pets are not to be left unattended in a guesthouse at any time, unless kept in a travel carrier or cage.
  • Pet owners are responsible for any damage to the resort property or guesthouse.
  • The Greenbrier reserves the right to remove any pet for improper behavior, including, but not limited to, excessive barking, biting, evidence of disease or urination or defecation in public areas.
 

Motorcycle Policy

Some guests choose their Motorcycle as their mode of transportation to The Greenbrier. Should you wish to experience a scenic ride in West Virginia's Greenbrier Valley, The Greenbrier welcomes you to bring your motorcycle along. Advance notice is appreciated, but not required.

For those checking-in (riding-in), please stop and inform the Security Officer at the Front Gate/Welcome Center. Once the Officer confirms your reservation they will arrange for you to proceed to the Arrival Area to off-load your luggage. Once your luggage is placed in the care of the Bell Staff, cyclists will be directed to ride to the secure cycle parking area (near the train station), and you will be provided complimentary shuttle ride from the secure area back to the Hotel's front door.

 

Our day guests who may choose to arrive by cycle, should park in the Train Station Parking Lot across Route 60 from the Front Gate. Motorcycles may park at this location, without charge, while you enjoy our historic property, shops and restaurants as day guests.